DIY FinanceThe Member Service Center assists with membership, access, billing, account recovery, data corrections, service questions, privacy requests, security concerns, disputes, and escalation of issues that cannot be resolved through self-service tools.
Support channels, hours, service levels, and eligibility may vary by membership entitlement and may change over time. DIY Finance Live may include expanded live human support as described in the applicable offer.
The Member Service Center is the preferred first point of contact for service concerns and disputes. A formal Notice of Dispute may be required before arbitration or litigation as described in the Membership Agreement.
The Member Service Center is not an emergency service and is not a substitute for legal counsel, tax professionals, investment advisers, lenders, medical professionals, emergency services, or other regulated or licensed professionals unless a separate service expressly establishes that relationship.